Vacancy: Patient Services Advisor 

We are looking for a Patient Services Advisor (full / part-time) to join our friendly and innovative group of GP Practices in Headington and the surrounding area.

Job Type: Full-time / Part-time
Salary: From £12.00 per hour
Schedule: Monday to Friday / Weekend availability
Work Location: In person

Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment.

While prior call centre experience is desirable, it is not a deal-breaker – we provide comprehensive training to ensure your success in the role.

As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team. 

Your Key Responsibilities will be:

• Responding to patient inquiries over phone
• Warm reception of patients during in-person visits
• Assisting patients during in-person visits
• Addressing their questions and concerns

Benefits of the role include:

• Additional leave 
• Company Pension Scheme
• Free on-site parking
• Store Discount
• Referral program

Join a team that has successfully managed public health initiatives, fostered collaborations with neighbouring practices and actively participated in the Covid Vaccination programme, making a tangible difference in the lives of our patients. Our workplace culture places a strong emphasis on staff well-being, offering team building activities like Annual Away Days, exciting staff outings (including a boat trip this summer), and legendary summer and Christmas parties. We also have a Hedena running club for all those interested!

Located in the heart of Oxford next to a beautiful park, our office boasts free on-site staff parking, a sunny Quad for morning coffees, and regular deliveries of fresh fruit and homemade treats, enhancing the overall work environment. With a focus on work-life balance, we operate from 8 am to 6 pm (8 am – 8 pm on Wednesdays and Thursdays), with a Saturday morning clinic on a rotational basis for all Patient Services Advisors.

Don't miss the chance to be part of a team that values your contribution. Apply today and discover a fulfilling career with competitive compensation starting from £12.00 per hour, along with benefits such as additional leave, a company pension, free on-site parking, referral programs, and store discounts. Act quickly, as we may close the vacancy early with a high number of applicants. We look forward to welcoming you to our innovative and friendly team at Hedena!