Vacancies at Hedena Health

• Are you looking for an exciting opportunity to shape a new part time job role? Up to 24 hours per week Salary: £ 22,383 (FTE)
• Do you enjoy working with a wide range of people?
• Could you support members of your local community to improve their health and wellbeing?

This is a new role within this area and offers flexible, part-time hours, the ability to organise your own workload, with some evening and weekend hours required. You will be based at Hedena Health, a GP practice in Headington, but will work across our OX3+ Primary Care Network.

As a CHWW, you will be in a patient-facing role engaging with members of the community to identify ways to improve the health and wellbeing of the young, old and their families, connecting them to access appropriate support and community resources. This role bridges health and social services and the community. CHWW are passionate role models who will provide advice and signposting to everyone within their communities, enabling them to make positive choices around health and well-being. You’ll meet people face to face, helping them to find local health services, offering to help them make appointments or signpost them to local services to support their needs.

Alongside participating in evaluation activities within a project team, you will play a significant role in increasing health promotion and wellbeing, through a range of activities including:

Outreach assessments, Signposting, Education, Group/Community events

Are you that person that is ready to make a difference? If this sounds like the challenge for you, we would love to hear from you.

Don’t worry about having previous NHS experience, full training will be provided, as you help us to deliver support to the local communities in Barton.

• Responsible to: Clinical Contracts Manager 
• Responsible for: Working with our contracts team to develop and implement proactive care services to help improve and maintain the health and wellbeing of our practice population.
• Hours of work: Part - Full time (over at least 4 days)
• Salary: A competitive salary will be offered to reflect the successful candidate’s experience and qualifications.
• Contract Type: This is a fixed term contract until July 2025

Are you looking to join a progressive, thriving organisation at the forefront of providing high quality patient-centric care in Oxford? With 28,000 patients, Hedena Health is one of Oxford's largest providers of Primary Healthcare services. From 3 sites in the Headington area, the group runs team-based care, to ensure the best for our patients. 

We are seeking an enthusiastic and motivated Care Coordinator to join our Clinical Contracts Team.

Job Summary

We are looking to recruit an INT Care Coordinator to provide clinical admin support to our Multi-disciplinary team (MDT). The role will be varied and include coordination of clinics, imputing of clinical data and direct patient contact to encourage uptake of services. You would play an important role to proactively identify and work with people, including the frail/elderly and those with long term conditions, as well as outreach work of patients who may not be engaging with our services.

You would work closely and in partnership with the practice clinical teams, including Social Prescribers, Clinical Pharmacists and other members of the PCN multi-disciplinary teams providing coordination and navigation for patients and their carers across health and care services.

The successful candidates will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. They will have excellent communication skills and a high level of IT literacy. Familiarity with IT systems including EMIS and Docman would be desirable.

To be successful in this role you will ideally have experience of working in the NHS with knowledge and understanding of the roles of the NHS organisation and of the primary care sector. Benefits include 5 weeks annual leave and NHS Pension Scheme.  

Key Duties & Responsibilities:  

Develop and implement proactive care services to help improve and maintain the health and wellbeing of our practice population. Proactively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids. 

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Clinical Contracts Manager, dependent on current and evolving practice workload and staffing levels: 

• To put systems in place to identify patients who are elderly, frail or who have long term health needs and support 
• To manage a virtual ward of the highest need patients, ensuring their progress and welfare is regularly checked and update patient records with details 
• To co-ordinate care plans, making sure actions are completed by health care professionals 
• To utilise population health intelligence to proactively identify other cohorts of patients, working with the clinical team to plan, implement and track interventions and report on the success of these 
• To signpost to the relevant members of the practice team and outside organisations as appropriate 
• To contact patients following hospital discharge to offer help or support and reduce the risk of loss of independence 
• To ensure systems are in place to monitor those at risk of increased hospital admissions and A&E attendances 
• To follow up on communications from out of hospital and in-patient services regarding changes in condition of patients to support the practice to respond proactively to potentially unmet needs 
• To coordinate, attend and provide administrative support for MDT meetings. To disseminate information from these meetings to other practice staff as necessary 
• To coordinate visits or arrange appointments at the practice for patients on the caseload
• To manage monthly recall searches and ensure patients are attending their Long-Term condition appointments. Following up on those not attending
• To maintain accurate and up to date records of patient contacts, entering notes onto EMIS 
• Co-ordinate and liaise with patient services manager on promoting National and local Health campaigns.
• Use language line to communicate with patients who may otherwise not engage with our services.
• Completion of 2 day accredited training course as defined by Hedena.

Person Specification

Essential

• Experience of working in the NHS with knowledge and understanding of the roles of the NHS organisation and of the primary care sector
• Highly literate and numerate with an excellent eye for detail
• Possess excellent communication skills both verbal and written, and demonstrate the ability to communicate complex information transparently and effectively
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, video conference and face to face 
• Able to demonstrate a high level of IT skills (Microsoft word, excel, data)
• To be able to demonstrate being adaptive and comfortable with change
• Evidence of strong team working skills
• Excellent organisation and planning skills, able to meet changing priorities and time frames
• Able to cope with unexpected situations and provide solutions to problems
• Evidence of ability to complete tasks to a high standard with minimal supervision
• Flexible and adaptable and able to demonstrate the ability to make good decisions under pressure and deliver on deadlines
• Required to work collaboratively and build good relationships with others, possessing excellent negotiation skills.
• Ability to cope under pressure with a considerable and varied workload

Desirable

• Good practical and conceptual knowledge of healthcare improvement methods and practices 
• Experience of successfully developing and implementing projects 
• Experience of working in a multi-site environment
• Full UK driving licence

Are you interested in joining a Practice that puts team wellbeing at the forefront of our workplace strategy? 

Would you like proper work life balance as well as exciting GP career opportunities in a progressive and supportive environment? 

Hedena Health is a 25,500 patient GMS GP Practice in Oxford City with a diverse patient base including two areas of deprivation.  We are looking for a GP to join our team and can be flexible on sessions for the right candidate.  

Why Hedena? 

• Wellbeing promoted through initiatives such as daily coffee for clinicians either in our well stocked coffee room or our lovely green Quad in good weather, an annual Away Day, fresh fruit deliveries, staff socials, homemade cakes and a Hedena running club. We also have onsite parking for cars and bicycles. 
• We offer a protected weekly CPD/Admin session (on a pro-rata 1:6 sessions basis) for your CPD/Admin work. 
• GP role with your own list (list size lower than average for the area). We encourage strong continuity of care and ‘ownership’ of patients by the usual doctor.   
• Focus on efficiency with improved access to care for patients and reduced admin burden for doctors.     
• We are a forward thinking, early adopting, innovative practice with a strongly collaborative multi-disciplinary leadership team.  We remain committed to core GP values and aim to keep the patient at the heart of all that we do while maintaining work life balance and well-being for staff.   
• Innovative ways of working within multidisciplinary teams including ANPs, Paramedics, Clinical Pharmacists, Social Prescribers and Specialist Nurses: We have a large highly skilled multidisciplinary team with all our same day acute care led by Paramedics and ANPs, with GP support – this means no ‘duty doctor’.  Our clinical pharmacists manage much of the day-to-day meds management as well as chronic disease reviews and diabetes.  We have a very strong social prescribing team and a grass roots community health worker project working with our most in need communities.  Our mental health worker provides a lot of support to our SMI patients.  We also have a Proactive Care team (INT) working with the most complex frail elderly patients as well as some of our high intensity users.  The MDT team includes GP time, paramedics and care coordinator.  
• GP Training, education and research opportunities (we are a strong Training Practice with several GP trainers and trainees, plus 1st and 2nd year medical students). 
• Internal career development pathway for a GP interested in developing a Leadership role. 
• 6 weeks annual leave plus 1 week study leave, as well as your birthday off each year. 

Duties - general

• To provide general medical services by way of, for example, surgeries, clinics and relevant administrative work, and other such duties as are required of the practice under NHS Regulations and which are reasonably delegated to you.
• To meet the standards of clinical care and data entry into computerised clinical records, as required by the practice’s clinical and other protocols.
• To travel within the practice area to provide home visits, emergency treatment etc to patients and to undertake such other duties outside the surgery as are required of the practice under NHS Regulations and which are reasonably delegated to you.
• To conduct surgeries at the practice’s Branch Surgeries, Student Clinic, Care Home, or any other location within the practice area
• To participate in administrative duties and data entry procedures relating to the achievement of Performance Indicators and other Objectives under PMS/GMS Contracts and Practice Plans.
• The above general duties will be carried out during your normal surgery hours, and during on call hours and extended hours as allocated by rota.
• The arrangements of your duties may be varied from time to time, subject to your agreement.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Duties – specific

• To deal with patients according to the appointments system, which will comprise a mix of routine, urgent and emergency requests, and a mix of telephone consultations and face to face consultations, with the latter usually being booked by yourself
• To visit patients at home as requested by the Emergency Practitioner
• Subject to mutual agreement, to conduct specific clinics such as baby clinic, minor surgery, etc
• To participate in the on call rotas, such duties to be allocated pro rata to sessions worked
• To participate in the extended hours rotas, such duties to be allocated pro rata to sessions worked
• To participate in medication review, post, as allocated by rota
• To authorise prescriptions issued by the practice according to patients requests and clinical need
• To review and action post and results
• To refer patients for secondary care and or pathology procedures according to practice, CCG, hospital and laboratory protocols
• To liaise with the Community Nursing team
• To complete Medical Attendant and other Reports as requested from time to time by third parties
• To consistently follow data entry and clinical protocols and templates
• To participate in the teaching of medical students and the debriefing of GP Learners
• To attend and participate in regular monthly practice clinical meetings and other meetings and /or Away Days arranged from time to time
• To arrange an annual Appraisal/Personal Development Plan meeting with a facilitator to agree practice and development objectives
• To arrange an NHS Appraisal.
• To comply with the Policies and Procedures contained in the Staff Handbook.